PokerStars is one of the best-known sites for playing online Poker. The casino offers players a full suite of games, including slots, table games, and even a sportsbook. Welcoming new players to the casino is a fantastic welcome package, whilst the talented customer service team are there to support the player’s experience.
Poker Bonuses
With the first deposit, a new player makes, PokerStars rewards him with a 100% match, up to $600. This money can be used to enjoy the variety of Poker games on offer at the casino. Players have up to 4 months to make use of this bonus, which is much longer than most casinos allow.
As part of the Betstars group, this casino offers players the chance to participate in the 2019 PokerStars Players NL Hold’em Championship. In order to win this exclusive bonus, all players need to do is win one of a number of tournaments happening across the world and online. With a prize worth around $30,000, many Poker players will be doing their best to win.
The casino is also home to the MicroMillions 14 championship. Players can participate with a buy-in as low as $0.11, making it ideal for newcomers to the game. Although this bonus tournament has a short duration, players will be eager to participate and have a chance to win fantastic cash prizes.
Loyalty Program
The casino’s’loyalty program is open to all players. Unlike many casinos that offer a VIP Club to only a small percentage of players, PokerStars believes that every player deserves to be rewarded. As such, whenever a player plays with real money at the casino he receives Stars Rewards.
The rewards system is very simple and straightforward. As the player plays the many games available at the casino, including, of course, Poker, his progress bar fills up. Through participation in various special tournaments and promotions, the progress of the bar can be fast-tracked, filling it up even quicker.
Each time the bar gets filled the player is rewarded with a prize chest. Every time a player gets one of these chests the prize inside gets better. Prizes within the chest vary considerably, from cash to game credits and more. The casino sees where the player spends most of his time and gives him a reward which is tailored to the player’s preferences.
Knowing that a player is earning rewards as he is enjoying one of the casino’s games is just something extra to make the experience even more pleasurable.
Poker Selection
PokerStars offers players an impressive list of Poker games to choose from. There are a number of exclusive games, only found at this casino, which prove very popular with players. In order to cater to the tastes of all their players, the casino offers both virtual Poker tables and live games.
Most virtual games at the casino can be tried before betting real money. A user needs to be logged in to start a practice mode. This is a great option for those wishing to test out new games and need some time to learn the rules.
Unfortunately, this option is not open to live casino games. However when a player feels confident in a particular version of the game he can enjoy the full realism and excitement which can only be felt in a live casino game.
Players have the unique opportunity to try out exotic variations of Poker and even participate in progressive jackpots. Newer games, such as Tens or Better and Triple Bonus are constantly being added to the list, so players are sure to find fresh, exciting games every day.
Banking
PokerStars has entered into numerous agreements with the major payment service providers to offer multiple options to their players. Whether depositing or making withdrawals, players will probably find a provider with whom they already have an account, so they would not need to go through the hassle of opening new accounts.
A payment provider which immediately stands out is Paypal. Although many players have an account with Paypal, most casinos do not offer it as an option due to the higher fees charged it. PokerStars leaves the option open to players, guaranteeing that it will not charge any fees, but Paypal might charge the players directly.
For those who wish to use other e-wallets, the casino can offer Skrill and Neteller, to mention a few. It is also possible to use plastic money, in the form of Visa or Mastercard. For more traditional players, the slow option of a standard wire transfer is also possible.
The casino does not charge any fees for deposits or withdrawals. Whilst most deposit options allow instant transfers to the player’s account, withdrawals normally take up to 72 hours to be processed and up to 7 days to show on the player’s bank statement.
Customer Support
Quite surprisingly for a casino of its size, PokerStars does not offer a global live chat function. Instead, its live chat is only available to the more loyal players of the casino. For most players, the best option to get in touch with support is through their contact form. Fortunately, this method of contact is available for both desktop and mobile users.
To make up for this limited feature, the casino has an extensive FAQ and support page. Players can search for their issues and are very likely to find a solution within a matter of seconds. The FAQ covers all areas of the casino, sportsbook, and promotions.
The customer support function is also there to encourage responsible gaming amongst players. Players can set their own limits and get in touch with the support team to help resolve any problems. It is also possible for the player to temporarily disable his account so as not to be tempted to play. This is an aspect of gaming which PokerStars and their customer support staff take very seriously.